Support record
Prepare a Record for an Incorrect or Damaged Order
Keep the exact product, order reference and relevant damage or mismatch details in one focused record.
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Cart & Order Checks
Melvixa order-ledger guides for matching live product records, cart quantities, AUD totals and support evidence.
Articles
Quantity and totals
Review Cart Quantity and the Current AUD Total
Check the linked product identity and quantity before interpreting a line amount or combined cart total.
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Line-item identity
Match a Product Page to Its Cart Line
Match the product link, title, SKU, one-carton quantity and current price before relying on a cart line.
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